One person responsible for your account, who knows your business
The biggest complaint from people who have hired an agency is not the results: it is not knowing who to talk to. Here you get a name, and that person replies the same day.
Why this usually goes wrong
A ticket queue
You open a ticket, a different person answers each time, and explaining the context becomes part of your job.
Disappearing between deliveries
The calendar arrives on the 1st and nobody shows up until the 30th. When something changes in the business, the agency is the last to know.
Meetings with no numbers
An hour of conversation about impressions. In the end, nobody can say whether the month was any good.
How it works in practice
No small print: this is what you receive, and anything not listed here is agreed beforehand, in writing.
- A named person responsible for your account, with a name and a phone number
- A reply the same business day, within working hours
- A direct group with the team that produces, with no middleman
- A monthly meeting with the dashboard open, not with a slide deck
- A heads-up when something goes off track — before you have to ask
- A written record of what was agreed, so nothing depends on memory
Four steps, in this order
Introduction
You meet the person who will look after the account before signing anything.
Immersion
A long conversation about the business, the product and the customer. That is what prevents generic content later.
Routine
A direct channel day to day and one meeting a month to look at the numbers together.
Tuning
Whatever is not working changes the following month, with the reason written down.
Who this is for — and who it is not for
We would rather say it upfront. A meeting with someone who was never going to sign costs both sides time.
It makes sense if
- You have had a bad agency experience and want someone close
- The business moves fast and needs someone keeping up
- You would rather have one conversation a month than ten reports
It does not make sense if
- The expectation is support 24 hours a day, every day
- Nobody on your side has time to take part in what was agreed
- What you want is execution with no conversation at all
What people ask before signing
Who will look after my account?
You know the name before signing. And if that person leaves, the handover is agreed with you, not announced afterwards.
What is the response time?
The same business day, from 8am to 5pm. Genuine emergencies have a direct line.
Is the monthly meeting mandatory?
It is what we recommend. It is where the following month gets decided — without it, we become a post factory.
Do you answer on WhatsApp?
We do. And whatever is agreed there gets written down, so nobody has to scroll through a chat to remember.
Tell us what your brand needs and we answer with a plan
You receive a diagnosis of the profile and the website, a proposed direction and the scope of what would make sense to start with. No strings attached.
Request a proposal
We reply within one business day.